Administrative Staff - Full-time
We are hiring and partnering with professionals who are as passionate about people as they are about progress.
Be the Heart of Our Fitness Community
At KILOS 🇵🇭, we're more than just a gym; we're a community dedicated to empowering individuals to achieve their fitness goals through functional movement, unwavering support, and a positive, energetic atmosphere.
We're looking for a dynamic and passionate individual to join our team as a full-time Administrative Staff member and be a key player in creating an exceptional experience for our members.
About Us
At KILOS 🇵🇭, we believe fitness is for everyone, and we're committed to providing a welcoming and supportive environment for our members and staff.
Our Vision
Our vision is to be the leading fitness community in the Philippines, celebrated for our welcoming atmosphere, our commitment to member success, and our positive, energetic culture.
Our Mission
Our mission is to create a friendly space where everyone can enjoy fitness.
We focus on providing excellent service, fostering a strong community, and ensuring smooth operations so our members can thrive in their fitness pursuits.
Our Core Values
We live by the KILOS principles:
- Kindness: We foster a culture of kindness, care, and empathy, creating a supportive and inclusive environment where everyone feels valued. This is reflected in our interactions with members and colleagues.
- Integrity: We uphold the highest standards of integrity in our interactions with members, staff, and the community.
- Lifelong Learning: We are committed to continuous growth and learning, both in our professional practices and in our pursuit of personal development.
- Optimism: We maintain a positive and optimistic attitude, inspiring our members and colleagues. We believe that a positive attitude is essential for success.
- Strength: We empower our members and staff to develop both physical and mental strength, enabling them to overcome challenges and reach their full potential.
Why Join the KILOS 🇵🇭 Team?
- Be a Vital Part of Our Community: You'll be the face of KILOS 🇵🇭, playing a crucial role in creating a positive and welcoming experience for our members.
- Grow Your Skills: We're committed to investing in our staff and providing opportunities for professional development in various areas, including marketing, membership management, and customer service.
- Work in a Positive and Energetic Environment: Experience the energy and camaraderie of our dynamic and thriving fitness community.
- Make a Real Impact: You'll contribute directly to the success of our members and the growth of our gym.
We're Looking For:
We are seeking a passionate and energetic individual to join our team as a full-time Administrative Staff.
The ideal candidate will be a highly motivated and organized individual with a passion for fitness and excellent interpersonal skills.
You will be responsible for a variety of tasks, including marketing, membership management, and front desk duties.
Roles and Responsibilities
As Administrative Staff at KILOS 🇵🇭, you will be responsible for:
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- Greeting members and visitors with a positive and welcoming attitude.
- Answering phone calls and responding to inquiries in a professional and timely manner.
- Assisting members with check-in/check-out procedures.
- Providing information about gym services, programs, and schedules.
- Handling member inquiries, concerns, and feedback with empathy and efficiency.
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- Processing new memberships, renewals, and cancellations.
- Maintaining accurate member records and databases.
- Managing membership payments and billing.
- Promoting membership sales and upgrades.
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- Assisting in the development and implementation of marketing strategies to attract new members and retain existing ones.
- Working hand-in-hand with a dedicated social media marketing team to ideate and create engaging content for social media platforms, email marketing, and other communication channels.
- Assisting in the organization of gym events and promotions.
- Monitoring and analyzing marketing campaign performance.
- General Administrative Support:
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- Maintaining a clean, organized, and welcoming front desk area.
- Assisting with general office tasks, such as filing, data entry, and correspondence.
- Supporting other staff members as needed.
Qualifications
- Proven experience in a customer service or administrative role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in basic computer applications (MS Office Suite, etc.).
- Ability to work independently and as part of a team.
- Positive attitude, high energy, and a passion for fitness and customer service.
- Ability to handle sensitive information with confidentiality.
How to Apply
Ready to join us?
Please submit your Curriculum Vitae (CV) and a cover letter explaining why you're a great fit for this position.
In your application, please highlight:
- Your relevant experience in customer service, administration, marketing, or membership management.
- Your computer skills and any relevant software proficiencies.
- Your passion for fitness and your positive, energetic personality.
We will review your application and be in touch if your qualifications and experience align with our current needs.
